How to properly clean a POS Touch Screen surfaces


Bullfrog is very proud to be an authorized Toshiba TCAP Partner and they have provided some very timely information on proper cleaning of POS Touch Screen surfaces which we are sharing below.

Toshiba products are designed to survive in the harshest retail environments. In use, point-of-sale and self-checkout hardware as well as associated peripherals are subject to people (both employees and customers) touching the equipment as part of normal operation. The Toshiba maintenance manuals recommend the use of 90% isopropyl alcohol to clean all surfaces. See below for the best practices for cleaning Toshiba equipment:

Use a micro-fiber cleaning cloth or soft towels.
Do not use abrasive cleaners (powders) or abrasive cleaning materials (scrub brush, scouring pad, etc.).

Spray the cleaner onto the cleaning cloth/towel first and then wipe the surface to be cleaned.
Do not spray cleaners directly onto the equipment.

The cleaning cloth/towel should be damp but not soaked/dripping wet.
The surface of the equipment should quickly air dry and inn very humid environments a clean dry cloth/towel can be used to quickly dry the equipment.

Do not soak the electronic equipment with cleaning liquid.

The system can be left powered on when cleaning surfaces normally used in operation, such as touch screen displays.
Toshiba recommends the operator be logged out of the POS application while cleaning.

Errant touch inputs are expected and normal during cleaning of touch screens while the touch screen remains wet.

While cleaning surfaces not normally touched/used/interacted with during operation, Toshiba recommends shutting down and powering off the POS system.
This is to prevent any issues with the typical moving/bumping of the system while cleaning.

Bumps/impacts may damage systems with hard disk drives.

Cables to critical I/O devices may become un-plugged.

Important note: Cleaning of the interior of electronic equipment should only be performed by trained service personnel.

This information was provided by the Toshiba maintenance manuals.

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